What does SUS cost?
The price for the extension of a plugin SUS depends primarily on the regular license fee of the plugin as well as on the purchased runtime. The longer the purchased runtime, the cheaper the price per year. The following table shows some examples:
For all customers who own a large number of plugins, we also offer a cost-effective complete package:
During the flatrate runtime our SUS flatrate includes SUS for all then activated plugins (valid for all currently available plugins regardless of the number).
Who can benefit from the SUS Flatrate?
The SUS Flatrate is a simple, transparent and cost effective solution for customers who use a larger number of NEO plugins. For only € 59.98 a year (with a 2-year runtime) you will get an all-inclusive, worry-free package, with all the upgrades and new features for all activated plugins – no matter how many. Depending on which plugins you use, the SUS flatrate pays off from a number of approximately 5 – 10 activated plugins.
For customers using a small number of plugins, the purchase of single SUS might be profitabel. If you start with a single SUS and purchase a flat rate later, no SUS runtime will getting lost, because the remaining runtime of the single SUS will be added.
How does SUS work exactly?
A subscription update service is not available for NEO as a whole but for each plugin. SUS will always be validated for a particular plugin with a specific runtime (e.g. 12 or 24 months). SUS will be validated by entering a code. A valid SUS enables you to use this particular plugin for the purchased runtime with all upcoming NEO upgrades (Minor / Major) including all new features for free. The runtime starts with validation of the code in NEO and adds up to a possible SUS remaining time of this plugin’s SUS.
A differing option is the SUS flatrate. During the valid runtime of the flatrate, all activated plugins have SUS, regardless of the number. The SUS flatrate is valid for all currently available plugins (note: some single future plugins might be excluded from the SUS flatrate, i.e. the plugin for KNX). The runtime of the flatrate starts with validation of the code in NEO and adds up to possible remaining times of plugin’s SUS. If a new plugin will be activated during the runtime of the flatrat, SUS for the new plugin will be also covered by the flatrate (for the remaining time of the flatrate). The free 12 months SUS for the new plugin will be added up to the plugin’s SUS runtime.
If you want to use all activated NEO plugins after you have upgraded NEO, a valid SUS for each plugin is required at the release date of the upgrade.
What happens, if a plugin SUS has expired or a plugin has no SUS?
If you do not upgrade, nothing happens. NEO remains on the current status quo and you can continue to use your plugins without any time limitation.
After a valid SUS runtime has expired for a specific plugin, no SUS renewal is possible. In this case the input of a new SUS code (as well as a flatrate code) would be unsuccessful. You will be informed in time, before SUS expires.
In case you have upgraded to a new Minor-/ Major-Version of NEO and do not have a valid SUS for an activated plugin at the release date, then you are not authorized to use this plug-in in the upgrade version. From now on the plugin is no longer unlocked in the new NEO version and all the devices integrated to NEO via this plugin are no longer included in the device manager. If you decide to use this plugin again, you have to pay the full license.
During the upgrade process NEO checks for each activated plugin whether there is a valid SUS or not. All plugins who have a valid SUS will be activated in the upgrade version, all plugins without a valid SUS are no longer usable. If you do not upgrade and stay with the older version, everything remains on the current status quo and you can continue to use your plugins without time limitation.
It is also possible to roll back to an older NEO version at any time.